PASS Driver Training with a DVSA grade A instructor

ABOUT US

PASS Driver Training shall be referred to throughout these terms of business as PASS.

The contract for driving tuition is solely between you and your instructor.

LEARNER DRIVER – TERMS AND CONDITIONS

In order to have driving lessons you must:

• Be aged 17 or older (16 or over if disabled)
• Hold a driving licence valid for the UK (provisional, full or an appropriate foreign licence)

It is your responsibility to provide proof that you have a valid licence before first lesson. If you fail to provide proof, your instructor is entitled to refuse to conduct the driving lesson but may still charge. 

PAYING FOR LESSONS

PAYING YOUR INSTRUCTOR DIRECTLY. Your instructor will confirm which payment methods they can accept and pricing in your post code area, when paying directly you should obtain a receipt. Payment is required 48 hours prior to any lesson being delivered.

REFUND POLICY

PASS operates a “No Quibble Refund Guarantee”. If you no longer wish to have lessons through PASS, we will refund your account

via bank transfer in line with the refund terms below.

PASS reserves the right to verify the identity of the person requesting the refund and seek verification of the validity of any alternative card or bank account details provided by you.

BOOKING FEES

If your instructor operates a test booking facility, a £15 fee will apply which is non-refundable.

REDEEMING LESSONS

You and your instructor are responsible for agreeing such matters as the timing, location and duration of individual driving lessons.

You must notify your instructor of any matters existing at any time that may affect your ability or entitlement to have lessons, for example, but not limited to, any lack, or loss, of a valid driving licence.

Your instructor cannot guarantee that they will be available each time you choose to request a driving lesson. It is your responsibility to agree and confirm the timing of lessons with your instructor.

Driving lesson prices vary throughout the UK and therefore the driving lesson prices quoted to you when you pay are only applicable in

the postcode area the driving lesson was purchased for.

CANCELLATION POLICY

You must give at least 48 hours’ notice to your instructor if you wish to cancel or re-arrange a booked driving lesson. Failure to do so may result in your instructor charging you the full amount for that driving lesson.

TRANSFERRING PREPAID LESSONS

You cannot sell or transfer lessons which have been purchased in your name to any other person.

GIFT VOUCHERS – TERMS AND CONDITIONS

 If your instructor provides vouchers the following conditions apply.

• Driving lessons are only available to those who hold a driving licence valid in the UK.
• Your instructor reserves the right to refuse to provide you with driving lessons or to cancel any driving lessons you have booked, if you fail to provide proof of an appropriate licence prior to your first driving lesson.
• PASS does not guarantee that a specific instructor, vehicle, or driving lesson time will be available.
• Always keep the voucher in a safe place as it cannot be re-issued if lost or damaged.
• The voucher is valid until the date shown and must be redeemed by that date.
• The voucher has no cash value.
• The voucher is non-refundable.

BLOCK BOOKINGS

Your instructor will advise you of any discounts that apply to “Block Bookings”. Block booking offers can be withdrawn at the discretion of your instructor.

SHORT NOTICE TEST BOOKINGS

A short notice test is when there is two weeks or less from the date of the first planned driving lesson to the booked driving test date.

Before making a booking or payment for a short notice test, please be aware of the following terms and conditions:

Booking of a Short Notice Test package consists of five hours’ worth of instructor and tuition vehicle time.

• During the first two hours you will be assessed by your instructor. If after the initial two hour assessment the instructor tells you that you are not ready for an attempt at your driving test, the instructor will not take you to that test.
• If you need additional tuition prior to the test the instructor will explain this to you. You will need to be available for the time slots your instructor is available should you wish to take these driving lessons. If you cannot take the required hours prior to your test date, the instructor will not be able to take you for test.
• You will need to pay for five hours of driving lessons prior to the first driving lesson commencing, which is not refundable if the instructor says you are not ready for test. The balance of your funds or hours can however be used for further driving lessons.
• The Driving and Vehicle Standards Agency stipulate that you need to give three clear working days to cancel your driving test. You may/will lose your Driving and Vehicle Standards Agency test fee if the instructor says you are not ready for your test dependent on the gap between your first driving lesson and the driving test.
• If you change your mind after you have made a short notice test booking and wish to cancel your booking prior to the first lesson, our standard cancellation and refund terms and conditions apply with a minimum of 48 hours’ notice required prior to the first driving lesson.

STUDENT REFERRAL REWARD

If your instructor offers a "Student Referral Reward" this is payable upon receipt of a new block booking resulting from a personal recommendation from you. Only applies to current and/or past customers of named instructor. Offer may be withdrawn at any time by the named instructor.

LIABILITY

Your instructor and/or PASS shall not, in any event, be liable for losses relating to any business interests you may have including, without limitation, lost profits, loss of opportunity or business or business interruption.

Nothing in these Terms and Conditions will affect any statutory rights you may have as a consumer.

USE OF PERSONAL DATA AND INFORMATION

Personal data, and/or information about you, that you provide to PASS and/or your instructor may be used to:

• Identify you;
• Help administer, and contact you about improved administration of, any accounts, services and products provided to you;
• Trace debtors, recover debt, prevent and detect fraud, and to manage your accounts or insurance policies; and check your identity to prevent money laundering unless you give us other satisfactory proof of identity;
• Carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
• Help identify accounts, services and/or products which we feel may be of interest to you. We may do this by automatic means using a scoring system, which uses the personal data and/or information you have provided, any information we hold about you, and information from third party agencies (including credit reference agencies);
• Contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners.
• Provide personal data and/or information that has been legitimately asked for by legal or regulatory bodies or where we are required to provide it as part of legal proceedings or prospective legal proceedings.
• We may monitor and record communications with you (including phone conversations and emails) for quality assurance, legal, compliance and training purposes.
• We may check your details with fraud prevention agencies. If you provide false or inaccurate personal data and/or information and we suspect fraud, we will record this and may provide this information to fraud prevention agencies and other relevant authorities including the police.

CHANGES TO TERMS AND RECORDS OF AGREEMENTS

PASS reserve the right to change these terms and conditions at any time by posting changes on the website. It is your responsibility to review the website terms and conditions regularly to ensure that you are aware of the latest terms and conditions. 

CUSTOMER SERVICES     

For any customer service enquiries, please email peterbrignall@passdrivertraining.co.uk